Return Policy
RETURNS POLICY
Given that Bear Huggs offers a customized product based on specific customer preferences and measurements, we will not be able to offer a refund or exchange of the product once the order is placed. However, should a size issue arise we are happy to make alterations to the existing garment. To know more please read our Alteration policy.
In the event you are dissatisfied with the quality of the garment, kindly contact us on trybearhuggs@gmail.com and reasonable measures shall be taken to rectify the issue to the best of our ability.
ALTERATION POLICY
In the event of a sizing issue concerning a product we will be happy to make the required alterations to the existing piece.
Only one free alteration is provided per piece.
The return of the garment will be the customer’s responsibility and any charges would have to be borne by the customer. However, the shipping charges once the piece is altered will be at Bear Huggs’ cost.